Customer service

Hot News


    11-07, 2015

    You know a major patch is coming for Final Fantasy XIV when the patch notes are out and the patch is still a few days away. Yes, the preliminary patch notes for patch 3.1 are out now, w...


    06-24, 2015

    After months of anticipation for the community, Final Fantasy XIV‘s first expansion launches today. Heavensward is available now for players who didn’t preorder or jump in on early acce...

  • River of Souls Event Update Incoming!

    04-03, 2011

    Let me start out with saying thanks to everyone that has logged in over the past week on ALPHA and LIVE to join us in the 1.1 River of Soul Event! A World event marks a new chapter in RIFT’s develop...


Why with us?

Experienced Team and non-stop improvement
We started to run Virtual Currency business since 2005, more than 7 years experience in this industry makes us keep stable delivery in all kinds of situation. More than 100,000 customers choose us as their Virtual currency supplier, more than 10,000 suggestion promote us to improve our service all the time.
Flexible Payment Method
We cooperate with several World-famous payment platforms. Therefore,we can accept payment from Credit Card, Paypal, Moneybookers, Western Union, Paysafecard and Bank Transfer. You can choose any one to pay for your order.
Fast Delivery Guarantee
We are trying our best to complete orders in a certain time frame according to the game and product category. We use large stock system with all the games to keep fast delivery. The delivery will be delayed sometimes due to the unstable game environment, but it will be resolved soon.
Refund Guarantee
In the process of purchase, if we do not fulfill the customer's order on time or the customer no longer wants the order, a refund will be granted. The refund will be issued immediately.
Exception: Orders which use coupons are not entitled to refunds.
PS: The process will only be made during working days from Mondays-Fridays.
Good Quality of Live Support Service and After-sale Service

We supply our customers with 24/7 Live support Service. Customers can visit Live Chat any time to solve any problem you meet on PVPGo. Our After-sale service team can help you solve the complex problem one-to-one in the process of purchase sincerely.

Notice: There might be some crowded time on our live chat because of too many visitors.Please email to [email protected] if you want to be responded shortly.
Large Reward for Repeat Customer

All customers who registered as members on PVPGo at the first purchase will enjoy different benefit when purchasing next time according to the royal points you have got on the member account on our website.


Q: What's the time frame for order delivery?

A: It normally takes us 10-30 minutes to finish the transaction if we have enough gold in stock, and 12-24 hours is needed if we need to restock for you. While the time takes to receive you order depends on the manner of payment, gold amount of your order and delivery condition of servers in game.

Q: How do I track the status of an order?
A: Once you submit your order, you will get an order number. You can use the order number to track the order course by our live support on our website. Our customer service representatives are ready to help our valued customers all over the world via live support 24 hours a day, 7days a week.
Q: I have placed an order with the wrong server or character name. What should I do?
A: Please send us an email with the email address you registered your Paypal or contact our live support representatives with your order number, correct server name and character name. We will delivery gold according to your given new instruction.


Q: Why can’t I pay successfully with my credit card?

A: If you run into trouble paying with your credit card, please make sure your card has sufficient funds first and be sure that the order amount does not exceed your card limit. Please double check that the billing information you submitted is correct.

Please be aware of the other possible reasons that your purchase was declined:

  1. *Multiple repeated attempts with different cards.
  2. *Several large purchases made in a short amount of time.
  3. *Purchases made in another state or country.

If you still cannot pay successfully with your credit card, please try other payment methods such as PayPal, Money Bookers, PaySafeCard or Western Union. If you have encountered any technical problems please kindly inform us via Live Chat or [email protected]

Q: What is a pending e-check and how do I avoid sending one?
A: A pending-e-check, like writing an electronic check, is a kind of payment method for PayPal. It will take several days to clear as PayPal needs to verify the funds within the senders account. Once the check is cleared, the payment will be transferred to our account and your order will be approved immediately.
An unverified account without sufficient balance in your PayPal account results in an e-check. E-checks usually take 3-4 days for the payment provider to contact your bank to verify funds. To avoid an e-check, the verification process for your account must be completed and ensure that there are sufficient funds available. It is your responsibility to select your payment method and ensure that your account supports this method. To confirm your payment method, simply click the blue "choose more funding options" hyperlink before placing your order.
Q: What kind of payment methods do you accept?
A: We accept PayPal, credit card via PayPal, Secure Credit Card, Money Bookers, Western Union and PaySafeCard.

ABOUT PVPGO is a fast growing virtual assets and gaming service provider on MMORPGS games, such as Final Fantasy XIV , Guild Wars 2, ArcheAge and so on.

All the goods we are selling are handcrafted and are carefully picked by professional team. We take our passion for fulfilling your request and are always ready to help. Got any problem about our services or the game, feel free to contact us via Livechat.

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